Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, contact us and we'll do our best to work with you to make it right.
ARE RETURNS FREE?
While we strive to ensure all our customers are satisfied with their purchases, we understand that returns are sometimes necessary.
Generally, the cost of shipping for returns is the customer's responsibility.
Should you wish to return an item, get in touch with our customer support team.
Upon request via email, they will provide you with a pre-paid return slip, ensuring that returning your item is both convenient and cost-free.
For all other product categories, note that the cost of return shipping must be covered by the customer. We encourage you to review our full return policy for more detailed information.
HOW CAN I CONTACT YOU
You can contact us on
When will I get my order?
We prioritize fast dispatch of your order. You'll receive a shipping confirmation email with tracking details once your package leaves our warehouse. Delivery timeframes depend on your location and chosen shipping method.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
FREE Shipping when you spend £40 - Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Does Delivery cover customs/import fees?
If your order is shipping outside the EU, it might be subject to customs taxes according to local laws.
We do not have any power over these as they're imposed by your government.
The shipping carrier will collect any customs charges from you at the time
of delivery.
If you have any questions or need more information about
these fees, please contact your local customs office.
HOw will my case look
Our cases are continuously refined for enhanced durability and style. Product appearance may vary slightly from imagery as we implement ongoing design improvements.