Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, contact us and we'll do our best to work with you to make it right.
ARE RETURNS FREE?
While we strive to ensure all our customers are satisfied with
their purchases, we understand that returns are sometimes necessary.
Generally, the cost of shipping for returns is the customer's responsibility.
Should you wish to return an item, get in touch with our customer support team.
Upon request via email, they will provide you with a pre-paid return slip,
ensuring that returning your item is both convenient and cost-free.
For all other product categories, note that the cost of return shipping
must be covered by the customer. We encourage you to review our full return policy for more detailed information.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
FREE Shipping when you spend £40 - Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.